About us

Who we are

We're not a big company with an ever-changing staff of “geeks”. We’re a small business, committed to providing friendly, trustworthy computer help. We founded Complex IT because we thought there was a need for computer & IT help that is truly local and personalized.

Katherine Gorry-Hines

  • Loves Macintosh computers & has been working with Macs since 1990
  • Spent years providing IT support to teachers and students
  • Has been teaching computer classes since 2000

Katherine Gorry-Hines

Steve Iverson

  • Spent ten years working in corporate IT infrastructure
  • Opened his first computer services business in 2001
  • Brings his prior background in human services and counseling to his technical work

Steve Iverson

Give us a call

We work with your schedule! Flexible appointments are available.

We offer patient & friendly help -- in plain English. (781) 879-0075


Some simple problems can be fixed right on the phone, over email, or by having us access your computer over the Internet. Other  problems may require a visit to your home or business. Most hardware repairs and upgrades are done at our location in Lexington. We can pick up and drop off your computer if we need to work on it off-site. We'll make sure you have an estimate of the possible costs before we start work. On-site rates are $120 for the first hour. After the first hour, time is billed in 15-minute increments.